Shipping Policy

1. Free shipping
We offer free shipping on all orders worldwide, with no minimum order value.

2. Delivery times
Orders are processed within 1–2 business days after payment confirmation. Estimated delivery times:

• United Kingdom: 5–10 business days
• Europe: 7–14 business days
• Rest of the world: 10–20 business days

These are estimates and may vary due to circumstances beyond our control (customs, public holidays, etc.).

3. Order tracking
Once your order has shipped, you'll receive an email with a tracking number so you can follow your delivery at any time.

4. Delivery delays
If your order exceeds the estimated timeframe, contact us at support@heightstride.com and we'll look into it as quickly as possible.

5. Incorrect address
It is the customer's responsibility to provide a correct delivery address. HeightStride is not liable for delays or losses resulting from an incorrect or incomplete address.

6. Customs and taxes
International orders may be subject to customs duties or import taxes upon arrival, which are the responsibility of the customer. HeightStride is not liable for any additional charges applied by local customs authorities.